Structured calling, field and legal workflows with clear ownership, evidence capture and supervisory review.
Responsible collections operations for modern lenders
Live Eventia & Co.
A professional recovery operations partner for digital follow-ups, tele-calling, field collections, legal coordination, payment reminders and portfolio tracking. Built for calm borrower engagement, operational visibility and compliant execution.
Borrower-sensitive communication
Field + calling coordination
Portfolio-level reporting
01 Ethical contact strategy
02 Controlled field execution
03 Actionable recovery analytics
Collections Command
Platform preview
Resolution
80%
Connect lift
47%
Cost drop
40%
Risk segmentation
Sample
Field route
Sample visit plan
60Mn+ retail loan accounts handled
125Customers across lending segments
18Mn+ unique borrowers supported
60Mn+ monthly digital communications
Why choose us
A collection partner built for control, dignity and scale
Collection performance depends on more than persistence. It requires the right borrower context, disciplined contact rules, trained teams, transparent reporting and escalation paths that protect the lender's reputation.
Communication designed to be firm, respectful and aligned with lender policy and regulatory expectations.
Segmentation, prioritisation and performance dashboards help teams focus on the right accounts first.
Form, workflow and reporting touchpoints are structured for future CRM, email and portfolio integrations.
Platform capabilities
One operating layer for collections teams
The platform combines digital communication, calling, field recovery, legal workflows, analytics, payments, settlement controls, and repossession tracking into one controlled workflow.
Communications
Omnichannel borrower outreach across SMS, email, WhatsApp, IVR, OBD, chat, voice bot, and digital notices.
Dialer
Cloud calling with click-to-call, autodialer, predictive dialing, recordings, dispositions, and live monitoring.
Field Collections
Mobile-first FOS workflows with geo-tagging, route planning, live tracking, e-receipts, and visit evidence.
Legal Workflows
Physical and digital legal notices, arbitration, mediation, litigation tracking, case updates, and dashboards.
Analytics
Risk segmentation, borrower responsivity insights, ideal contact time, preferred channel, and portfolio reporting.
Payments
Personalized payment links, digital repayment journeys, e-mandates, reconciliation, reminders, and payment alerts.
Collections as a Service
Technology plus trained operations
The service model supports banks, NBFCs, fintech lenders and ARCs with data-backed borrower strategies, trained agents, field execution, and legal escalation support.
Field collections
Certified field agents, visit planning, geo-tagging, route visibility, receipt controls, evidence capture and supervisor tracking.
Tele-calling support
Trained calling teams, disposition tracking, recordings, quality audits, call calibration, follow-up scheduling and campaign controls.
Digital follow-ups
SMS, email, WhatsApp, IVR, OBD and digital notice journeys with borrower-level templates and communication history.
Legal coordination
Legal notices, dispute coordination, arbitration, mediation, case monitoring and escalation visibility for recovery teams.
Payment reminders
Personalised reminders, payment link follow-ups, settlement coordination, alerting and reconciliation-ready reporting.
Portfolio tracking
Bucket movement, risk segmentation, agent productivity, collection status and lender-ready operational dashboards.
Industries served and associations
Built for lenders across the collections ecosystem
The source deck highlights work across banks, NBFCs, fintech lenders and ARCs, with PSU empanelment and large-scale operational coverage across India.
Trusted Relationships
Supporting Recovery Operations Across Leading Brands
Our experience spans banks, NBFCs, financial services firms and enterprise portfolios, supporting structured engagement and recovery operations across India.
11+ Enterprise Relationships
Across Multiple Financial Segments
Pan-India Operational Coverage
Visit status
Verified
Geo-fenced visits
Live route and evidence capture
Digital receipts
Instant borrower notification
Field app and supervisor view
Field collections with visibility, control and accountability
Field teams can manage visits, receipts, route plans, borrower scheduling, visit proof, integrated calling, deposit tracking, and payment restrictions from the same operating flow.
- Geo-tagging, geo-fencing, route planning and live agent tracking
- Receipt cancellation, modification and collection re-submission controls
- Virtual ID card, mobile masking, offline mode and visit evidence
- Supervisor dashboards for route history, idle time and productivity
Business value
Measurable outcomes across the collections journey
Indicative improvements collated from client observations in the source material.
Case study snapshot
Digital-first strategy for bank collections
A coordinated digital and calling strategy improved response rates, borrower-connect rates and resolutions while reducing calling cost.
92% resolutions achieved
45% higher response rates
47% higher borrower-connect rates
80% reduction in calling costs
Achievements and recognitions
Awards highlighted in the source deck
The original company profile includes multiple fintech, banking and innovation recognitions for debt collections technology, AI usage and product leadership.
IBS Intelligence Global FinTech Innovation Awards 2022
Best Innovative IT Deployment of the Year 2023
Business Mint Nationwide Awards 2022
Elets NBFC100 Leader of Excellence Awards 2022
Fintech India Innovation Awards 2023
Technoviti Awards 2023 by Banking Frontiers
IBSi India SLT 2023 loan collections platform recognition
Dun & Bradstreet India Start-Up 50 Trailblazer 2023
Loan collections journey
Right action at the right delinquency stage
The engagement model moves from low-cost nudges to high-touch communication, field efforts, legal escalation and dispute resolution as the account moves through buckets.
Pre-delinquent
Nudges, soft reminders, automated digital communication and payment journeys to prevent default.
Early delinquent
High-touch outreach, chatbots, voicebots, click-to-call and tailored borrower campaigns.
Escalation
Field collections, digital legal notices, skip tracing and stronger communication intensity.
Deep delinquent / NPA
Formal legal process, mediation, arbitration, litigation management and recovery tracking.
Portfolio intake
Map borrower data, product type, delinquency stage, contactability and lender-specific rules.
Strategy design
Define digital, calling, field and legal actions for each bucket with escalation thresholds.
Execution control
Run campaigns, visits, reminders and legal coordination with daily operational visibility.
Review and optimise
Track outcomes, agent quality, borrower response and portfolio movement to refine actions.
Compliance and ethics
Built for regulated collections operations
Training, audits, access controls and operational monitoring help teams run borrower engagement with consistency, transparency and compliance. The operating model is designed to support respectful communication, documented actions and lender policy adherence.
Quality audits
Random agent audits, short-call checks, call calibration, transparent interaction logs and daily, weekly and monthly dashboards.
Agent training
New hire training, refreshers, cross-training, process updates and collection guideline alignment.
Secure setup
Restricted premises, ID-based authentication, device controls, role-based access and data masking.
Field certification
DRA-certified agents, background verification, police verification and product-specific training.
FAQ
Questions lenders usually ask
Clear answers for teams evaluating a responsible collections partner.
How quickly can a collection workflow be planned?
A practical rollout usually starts with portfolio review, delinquency bucket mapping, borrower contact strategy and operating rules. The final timeline depends on data readiness, campaign scope and lender approvals.
Do you support both digital and field collections?
Yes. The site presents digital reminders, tele-calling, field collections, legal coordination and portfolio tracking as coordinated operating layers.
How is borrower communication handled?
The messaging is positioned around respectful, firm and documented borrower engagement, with lender-specific rules and escalation paths.
What types of portfolios can be managed?
The content supports banks, NBFCs, fintech lenders, ARCs and secured or unsecured retail lending portfolios.
Ready to review a portfolio?
Start with a focused collection strategy discussion.
Partner with us
Build a smarter collections operating model
Share your portfolio goals, borrower segments and operating priorities. The team can map the right mix of digital, calling, field and legal workflows.
Single platform control
Data-driven strategy
Domain-led execution